Support
Something not working, or a question about your account? Email hello@tjcreate.co.uk and I will come back to you. FILMIO is made by one person, so replies are personal rather than instant.
Common things
- Delete your account. Settings → Delete Account, inside the app. This permanently removes your profile, ratings, reviews, chat history and social connections. It cannot be undone.
- Reset your password. Use the reset link on the sign-in screen. If the email does not arrive, check spam, then email me.
- Report or block someone. Every message, review and profile has a Report control, and you can block someone from their profile. Blocking hides them from you and you from them.
- Recommendations feel wrong. They are built from what you have rated, so the fastest fix is to rate more films, especially ones you loved. Your Top 10 is the strongest signal of all.
- A film is missing or its details are wrong. Film data comes from The Movie Database. If something is wrong there, it will be wrong in FILMIO until TMDB is corrected.
Reporting a bug
Email hello@tjcreate.co.uk with what you were doing, what you expected, and what happened instead. A screenshot helps more than anything else.
Data and privacy
What FILMIO collects and why is set out in the Privacy Policy. The short version: no advertising, no analytics SDKs, no cross-app tracking, and nothing sold to anyone.